FAQ

Returns

Each item is made just for you after your order, so please allow 1 to 2 weeks for shipping. We appreciate your understanding and support as a small team dedicated to creating high-quality, custom products. 

Please note that international customers are responsible for any duty or customs fees, as we are unable to cover these costs.

All sales are final, and we are unable to accept returns, including those related to sizing, since every product is made to order.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Accepted Payment Methods

We accept payments via credit/debit cards, and PayPal.

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. If such a fee indeed gets imposed on your package, you are responsible for its payment.